Email Templates
The following variables are available within individual BigCommerce email template:
Gift Certificate Email Template
Sent to the recipient of a gift certificate.
Available Variables
| Variable | Description |
|---|---|
%%LNG_GiftCertificateEmailYouHaveReceived%% | "You have received a Gift Certificate for" |
%%GLOBAL_StoreName%% | The name of the store. |
%%LNG_Dear%% | "Dear" |
%%GLOBAL_ToName%% | The name of the gift certificate recipient. |
%%GLOBAL_Intro%% | "%s has sent you a %s gift certificate for %s." |
%%GLOBAL_ExpiryInfo%% | "You have until %s to use this gift certificate before it expires." |
%%LNG_GiftCertificateEmailInstructions%% | "For instructions on how to redeem your gift certificate please <a href='%s/giftcertificates.php?action=redeem'>click here</a>." |
%%LNG_GiftCertificateEmailAttached%% | "Your gift certificate is attached to this email." |
%%LNG_GiftCertificateEmailWarning%% | "Please download or print a copy of your gift certificate for safe keeping as gift certificates are non-transferable." |
%%GLOBAL_EmailFooter%% | "<b>%s</b><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce." |
Abandoned Cart Email Template
Sent when a customer abandons a shopping cart.
Available Variables
| Variable | Description |
|---|---|
%%GLOBAL_AC_EmailBody%% | "Hi %s,<br>You recently visited our online store and we noticed that you didn't complete your order for the following items:" |
%%GLOBAL_EmailFooter%% | "<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce." |
%%GLOBAL_AC_UnsubscribeLink%% | Link to unsubscribe page associated with the store. |
%%LNG_AC_EmailUnsubscribe%% | "Unsubscribe" |
%%LNG_AC_EmailUnsubscribeSuffix%% | " from future emails like this" |
Invoice Email Template
Sent when a customer places an order.
Available Variables
| Variable | Description |
|---|---|
%%GLOBAL_NoPaymentTaken%% | . |
%%LNG_ThanksForYourOrder%% | "Thanks for Your Order" |
%%GLOBAL_IMG_PATH%% | The URI of the directory in which the site’s image files reside. |
%%LNG_YourOrderIDIs%% | "Your order ID is" |
%%GLOBAL_OrderNumber%% | "Order Number" |
%%GLOBAL_ViewOrderStatusMsg%% | "To view the status of your order <a href="%s.mybigcommerce.com/orderstatus.php">click here</a>." |
%%GLOBAL_PendingPaymentNotice%% | . |
%%LNG_ShippingAddress%% | "Shipping Address" |
%%GLOBAL_ShippingAddress%% | The customer's shipping address. |
%%GLOBAL_HideShippingEmail%% | . |
%%LNG_Email%% | "Email" |
%%GLOBAL_ShippingEmail%% | . |
%%LNG_BillingAddress%% | "Billing Address" |
%%GLOBAL_BillingAddress%% | The customer's billing address. |
%%GLOBAL_HideBillingEmail%% | . |
%%LNG_Email%% | "Email" |
%%GLOBAL_BillingEmail%% | . |
%%GLOBAL_PendingPaymentDetails%% | . |
%%GLOBAL_OrderCommentBlock%% | The text a customer entered in the order comment box. |
%%LNG_YourOrderContainsTheFollowingItems%% | "Your Order Contains..." |
%%GLOBAL_CartItemColumns%% | Column for cart items. |
%%SNIPPET_CartItems%% | Names of the items the customer ordered. |
%%SNIPPET_TotalRows%% | Subtotal and grand total. |
%%SNIPPET_PaymentMethod%% | The customer's method of payment. |
%%GLOBAL_EmailFooter%% | "<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce." |
%%GLOBAL_ProductThumbImageURL%% | Product image URL. |
Order Status Email Template
Sent when an order's status is changed.
Available Variables
| Variable | Description |
|---|---|
%%LNG_OrderStatusChanged%% | "Order Status Changed" |
%%GLOBAL_OrderStatusChangedHi%% | "Hi %s" |
%%LNG_OrderStatusChangedIntro%% | "An order you recently placed on our website has had its status changed." |
%%GLOBAL_OrderNumberStatusChangedTo%% | "The status of order #%s is now <strong>%s</strong>" |
%%LNG_OrderDetails%% | "Order Details" |
%%LNG_OrderStatusChangedOrderTotal%% | "Order Total" |
%%GLOBAL_OrderTotal%% | The customer's order total. |
%%LNG_OrderStatusChangedDatePlaced%% | "Date Placed" |
%%GLOBAL_DatePlaced%% | The date the order was placed. |
%%LNG_OrderStatusChangedPaymentMethod%% | "Payment Method" |
%%GLOBAL_PaymentMethod%% | The customer's payment method. |
%%LNG_ShipmentTrackingNumbersLinks%% | "Shipment Tracking Numbers / Links" |
%%GLOBAL_ViewOrderStatusLink%% | . |
%%GLOBAL_EmailFooter%% | "<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce." |
Return Confirmation Email Template
Sent when a customer submits a return request.
Available Variables
| Variable | Description |
|---|---|
%%LNG_NotificationConfirmationForReturn%% | "Confirmation for Return Request for Order ID" |
%%GLOBAL_OrderId%% | Order ID number |
%%GLOBAL_IMG_PATH%% | The URI of the directory in which the site’s image files reside. |
%%LNG_NotificationAReturnSummaryIsShownBelow%% | "A summary of your return is shown below. To view the status of this return" |
%%GLOBAL_ShopPath%% | The full URL to the store without a trailing slash. If on an SSL based page, this will be the HTTPS version of the store path. |
%%LNG_ClickHere%% | "click here" |
%%LNG_ReturnReason%% | "Return Reason" |
%%GLOBAL_ReturnReason%% | The customer's selected return reason. |
%%GLOBAL_HideReturnAction%% | . |
%%LNG_ReturnAction%% | "Return Action" |
%%GLOBAL_ReturnAction%% | The customer's selected return action. |
%%LNG_YourComments%% | "Your Comments" |
%%GLOBAL_ReturnComments%% | The customer's return comments. |
%%LNG_NotificationYourReturnContainsTheFollowingItems%% | "Your Return Request Contains the Following Items..." |
%%LNG_ReturnItems%% | "Return Items" |
%%LNG_Qty%% | "Qty" |
%%SNIPPET_ReturnItems%% | . |
%%GLOBAL_EmailFooter%% | "<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce." |