Leveraging Shipped AI to Transform Your Customer Service

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Wondering how you can leverage AI effectively to improve your ecommerce business? Enter: Shipped AI! Transform your customer service with the only autonomous generative AI CX agent and fully integrated post-purchase suite built for BigCommerce merchants.

What is Shipped AI?

Shipped AI is the only AI CX agent built for BigCommerce merchants that is capable of resolving up to 80% of customer issues autonomously, with no human intervention. It easily integrates with your existing tech stack, ultimately becoming your best CX agent that’ll be there to wow shoppers when they need you across their preferred communication channel.

Shipped AI allows you to build lasting relationships with your customers with an AI CX agent that can actually take actions and execute resolutions based on what your customer needs. From tracking issues, delivery assistance and returns to order adjustments, courtesy credits, and managing subscriptions, the AI CX agent will surprise & delight customers and will execute resolutions rather than deflecting or escalating like other AI chatbots do. 

Shipped AI CX automations drive real impact to your customer experience, like:

  • 80% average automation rate of executed resolutions

  • 99% accurate AI resolution rate

  • 74% average reduction in support costs

The Shipped AI CX agent can handle the following use-cases:

  • Tracking notifications

  • Returns & exchanges

  • Order adjustments

  • Delivery assistance

  • Customer appeasements and courtesies

  • Subscription management

  • Public & private knowledge base

Additionally, the Shipped Suite CX platform offers self-service tools for your customers:

  • Real-time tracking notifications

  • Self-service order tracking

  • Self-service shipping claims

  • Self-service returns & order changes

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Why Shipped AI?

Below are a few of the key benefits of using Shipped AI to upgrade your customer service offering:

Fully integrated CX platform

The only channel agnostic AI CX agent capable of resolving up to 80% of customer issues autonomously, with no human intervention. Shipped AI currently supports email, live chat, SMS, voice and social media.

White glove onboarding

All automations are pre-mapped based on CX best practices. Automations can be customized based on your CX policies and CX playbooks. There are no workflows that need to be created and Shipped AI handles the full AI configuration and onboarding process.

True partnership

Product enhancements are driven by Shipped AI and their partners and they co-develop new AI capabilities together as they work to achieve upwards to 90% resolution rate. You’ll have access to a customer success and product teams for feature requests and ongoing support

Surprise & delight your shoppers 

Shipped AI’s tool has the ability to gauge customer sentiment and as a result successfully humanizes the CX AI agent. Shipped AI has guardrails in place to avoid AI hallucination

Data compliance

Shipped AI is GDPR, CCPA and SOC Type 2 compliant.

Current Integrations

BigCommerce, Klaviyo, Ordergroove, Smartrr, Skio, Recharge, Zendesk, Gladly, Freshdesk, Kustomer, Gorgias - see a full list here!

Getting started with Shipped AI & BigCommerce

To get started, simply fill out this form and schedule a demo to learn more about Shipped AI’s full suite product offering and onboarding process.

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If you have questions, feedback, or issues implementing, please reach out to our DevRel team or join our Developer Community TODAY!